Reduce Overhead Cost and Improve Efficiency with IT Outsourcing Services
You don’t have to keep an IT
staff on the payroll to
maintain your network or
hardware — you don’t even
need someone in the same
building. Our full remote
support provides you
access to your IT System
environment. You get to
enjoy the exact same
benefits and supports,
without tying up your
resources, space and
We provide the client with licensed, experienced and qualified professional consultants and engineers for our customers. We have high regards for individual value which creates a transparent atmosphere ensuring outstanding teamwork and expertise built within the company.
Understanding customer needs, Infimedia offers an end-to-end solution in managing applications, networks,The main focus of Infimedia Managed IT Service is to keep your IT system operational enterprise server or storage/virtual both on-premise and cloud including security solutions in multi-vendor environments
running by totally maintaining it from time to time and letting the company focus on growing business and managing the revenues.
We create customized solutions with service level agreements (SLA) to suit your needs, whether you are looking for complete outsourcing or individual managed services underpinned by the ITIL® (IT Infrastructure Library) the internationally recognized best practices for service management. Our long-term plan allows you build an environment for growth in the long-run. Responsive help desk is available. We can provide expert staff on an as needed basis and provide IT management and support services with guaranteed performance levels.
Infimedia IT Service Provider is an approach where we assist businesses by proactively monitoring IT issues. We resolve all the issues related to client’s server, network, software, hardware and endpoint support (pc/laptop/byod). Our solution enables businesses to concentrate on their competencies through enhanced productivity with their improved IT infrastructure. We give them the power to utilize their resources to the maximum with our superior IT capabilities. Infimedia has all the expertise that manages your IT Department professionally and our services are available at very competitive price. Dellivering IT Support Services has to adopt Information Technology Service Management (ITSM), is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems and stressing continual improvement. And, Information Technology Infrastructure Library (ITIL), is more to a best practice framework for ITSM. Last thing is IT Life Cycle Concept, is a concept that more to involving software or hardware in term of IT asset life-cycle that is used in the day to day working activities. The main scopes are such a planning, procurement, deployment, usage, upgrade, decommission, disposition and salvage. And all those activities shall be documented.
SOME OF OUR REMOTE SUPPORT SERVICES INCLUDE:
Server and network monitoring and management
Application and server monitoring
Help desk support
24/7/365 service, or time-specific coverage, such as after-hours on weekdays, weekends, and holidays
Server support and management
Remote server administration
Daily healthy checks