Infimedia provides you with more reliable performance and more predictable expenses. That means you get more value from the technology you’ve already invested in, while actually reducing the total costs of IT problems and the resulting downtime.
We understand that every business is different, especially when it comes to your IT infrastructure and IT System which is why we work closely with you to create a unique “scope of services” based on your requirements. From onsite support, remote support and monitoring to fully managed IT and consultancy, we can help you maximize uptime and minimize downtime. Businesses across the nation turn to Infimedia when in the need of helping hand in IT; we are here for you, and will maximize protective measures throughout your investments in technology. Experienced IT consultants will fill your technical support needs by performing an IT assessment to identify vulnerabilities and targets areas for infrastructure improvement.
We can take care of your immediate IT and network support needs, and we can also become your strategic IT services partner. By supplying daily management of your IT environment, performing proactive monitoring of your IT system and infrastructure, and providing ongoing IT consulting to help you plan for the future of your company.
Our IT Support Services provide consistent, high-quality technical support for issue resolution and service continuity for business customers from day-to-day help-desk support, application issues to transitional support, we help you identify and resolve computer problems to ensure your system continuously maintains efficient operation.
Our services enable you to add or remove scope of service such as remote off-site backup, 24/7 remote management systems and out-of-hours support, backup unit replacement ensuring your business is getting the most out of the money your spending.
Benefits of Our IT Support Services
Literate in ITSM/ITIL Concept
As an IT Service Provider, all of our Engineers must be familiar with ITSM / ITIL Concept and Procedure such as Incident Management, Service Catalog, etc.
Able to define “custom fit for purpose” Methodology
As we have been delivering such services and becoming one of our competency based, we are able to custom the scope of services and create “fit for purpose” methodology in order to achieving the customer’s objectives.
Familiar with ITSM Tools
We have been utilizing ITSM tools for managing the SLA and maintenance support to all clients.
Competencies and Performance
We set the standard qualification in term of skill set and certification for the Engineers.
Our unique formula of scope of services by combining fast-response helpdesk support, proactive IT management and blended with strategic IT guidance has proven to be the only formula for our certain clients to increase staff efficiency and grow a competitive advantage. Our team offer a range of client-oriented IT support services ranging from consultation to design, support and training. With 24/7 assistance, and the knowledge that we are skilled, certified and well-connected, you can rest assured with our support.
Our IT Support Services includes
|24/7/365 service, or time-specific coverage, such as after-hours weekdays and weekends and holidays||Application and Server monitoring|
|Preventive, Proactive and Perfective IT Support/Maintenance Program||Remote and on-site server and/or desktop support|
|Remote network and system monitoring||Monthly system health, trend graph, and executive reports with recommendations|
|Regular network performance, activity reporting and analysis||Web and On-demand reporting|
|Upstream ISP/WAN network equipment monitoring to resolve Internet connection issues more effectively||System failure notification|
|Mobile Device Support and Sync||Proactive server monitoring and patching management|
|IT Inventory and Tracking||Flexible IT Support Services|
Our Coverage includes
|Backup management||Daily safety and healthy checks of Spyware/Trojan/Virus detection and removal|
|Remote server administration||Active Directory health checks|
|Regularly scheduled maintenance tasks||Regularly scheduled IT system health checks|
|User authentication activity verification||Focus Group Discussion|
|Disanter Recovery Service for Minimal Downtime||Vendor management and implementation services|
|Helpdesk support, Online support, Phone support||Workstation Upgrades and Replacement|