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Business Process

Improvement (BPI) Leads to

quality improvements,

service enhancements,

cost reductions, and

productivity increases

of a business activity

or Process.


In today’s competitive environment, businesses must strive to streamline processes and leverage technology to achieve effective change management. This includes process improvements for financial processes, integrating risk considerations into performance management activities, and reducing working capital. Implementing these processes result in improvements to cash flow, control and optimization of costs, and risk management.

Our Business Process Improvement (BPI) professionals combine proven services and capabilities to enable lasting business transformation with sustained results. By assisting in reducing working capital and improving cash flow, as well as controlling and optimizing costs while managing risk, Infimedia helps businesses smoothly implement changes and ensure that lasting benefits are achieved.

Business Process Improvement (BPI) is a systematic approach to help an organization make significant advances in the way its business processes operate. Business Process Improvement (BPI) defines an organization's strategic goals and objectives and proceeds to align its processes to better meet customer requirements. Many BPI projects are undertaken in tandem with an ERP software selection project. Prior to implementing new business systems, it is important to “clean up” processes before automating them.

Typical Objective of Business Process Improvement (BPI):

  • Increase efficiency
  • Improve customer service
  • Reduce costs
  • Share data and information
  • Use of Information Technology (IT): right place at right time
  • Reuse technology
  • Integrate departmental systems
  • Enable ongoing measurement of the processes

An effective Business Process Improvement (BPI) initiative should assist the organization to achieve tangible results such as streamlining operations and eliminating inefficiencies. Corporations of all sizes are actively using Business Process Improvement (BPI) to find ways to do more with less and provide a better product or service in the minimum amount of time. Speed, quality, and cost are the drivers of Business Process Improvement (BPI).

Our approach is built on the premise that process improvement is driven by strategic and operational priorities. Process improvements should be guided by the organization's strategic goals. We collaborate with clients to identify the key processes that need examination and improvement. We ensure that the Business Process Improvement (BPI) project is clearly structured and goals are precisely defined.

Improvement is accomplished by :

  • Defining the process how it is done now
  • Measuring process performance establishing a base line
  • Stabilizing the process removing variation
  • Improving the process how it should be done
  • Ensuring that process is maintained through measurement and management

BPM is a disciplined approach to identifying, designing, implementing, documenting, measuring, monitoring, controlling and improving business processes (automatic or otherwise) to Achieve targeted results, consistent and aligned with the organization's strategic goals. The field of our services includes:

  • Process analysis: a method for understanding the processes in an organization.
  • Process design: a method for determining new or improved processes.
  • Process performance management: a method for providing information for process adjustments to meet business objectives.
  • Transformation of processes: methods for change management through the implementation of the results of process analysis and design.
  • Enterprise management process: a method for managing knowledge fields in an integrated process view.

Digital Process Automation & Business Process Management in The Digital World

Digital Process Automation (DPA) represents the evolution of traditional BPM (Business Process Management) technologies. BPM ensures that the infrastructure of an organisation’s business processes is solid and streamlines business processes for maximum efficiency and cost containment.

Digital Process Automation emerged out of organisations’ needs to automate business processes as part of wider digital transformation initiatives that are focused on enhancing the customer experience as opposed to containing costs.


Business Process Analysis (BPA) is the analysis of various business operations classified into processes, or series of related tasks, where observation revolves around the specific ways in which these processes happen along a life cycle from beginning to end.

Because a business process consists of a series of related tasks or events with a particular end objective, business process analysis uses various tools and methodologies to look at these processes in a variety of ways, and to monitor efficiency, productivity and more.

There are various kinds of business process analysis tools used in IT. These types of software products and services help business leaders to analyze processes in different ways, such as through diagramming, flow charts, advanced visual interfaces, analysis for performance and scalability, benchmarking and other methods.

Tools often include various features connected to an overall interface that shows users more about how a business process gets done. With these resources in hand, human decision-makers can make more accurate and informed choices about how to maintain these business processes in future operations.

In today’s dynamic digital marketplace, organisations must focus on both efficiency and innovation to stay ahead of the competition. They are rapidly automating processes so that more can be done with less while retaining the same quality. Robotic Process Automation and Digital Process Automation are among the fastest-growing segments of business technology today.

Now the question is do Robotic Process Automation and Digital Process Automation compete with or complement each other? While they are distinct technologies, Robotic Process Automation and Digital Process Automation share common goals. When deployed together, they are the foundations of a powerful platform to enable digital transformation organization-wide and enable organizations to provide superior customer experiences.

Our IT Audit, Assessment & Assurance consists of analysis of the technical and managerial aspects of your IT infrastructure that help to make your organization’s IT resources more agile to support emerging technologies and changes including to evaluate your IT resources and ensure that they are meeting your business needs now and in the future.

Infimedia’s Infrastructure audit, assessment and assurance services involve a number processes including examination of all physical hardware helps find health, performance, end of life and accurate inventory management, adoption of new technologies and strategic direction options, reduced server utilization and energy consumption, system architectures related to capability, capacity, scalability, Strategic direction and impact analysis that articulates technological, financial, service level, and human resource considerations and recommendations.

IT Infrastructure Audit

An IT audit is to evaluate the system's internal control design and effectiveness against relevant standards and best practices. This includes but is not limited to, design, implementation, performance, efficiency, security protocols and IT governance or oversight. Installing controls are necessary but not sufficient to provide adequate security. Periodic review of the infrastructure and the processes is mandatory to ensure compliance to these controls.

As an IT infrastructure consulting company, we have been responsible for building out and upgrading number of information technology infrastructure projects for our clients. Our IT consulting staff is specially trained for assessment of network, data center, cloud computing, virtual machine, storage and security solutions.

It is recommended

to audit



before start-up of

the infrastructure

update project or

begining of new

works, to assess

the project


in case of errors.


Benefits of our

Audit and



  • Proactively
  • review and
  • and reduce your
  • risks around the
  • use of IT
  • Demonstrate
  • compliance with
  • standards.

  • Significantly
  • reduce the risk of
  • costly and
  • damaging IT
  • security / data
  • privacy and
  • protection
  • breaches.
  • Significantly
  • reduce the risk of
  • interruptions to
  • your bussiness
  • operations throught
  • the implementation
  • of approporate IT
  • disaster recovery
  • and business
  • continuity plans.
  • Infimedia has relevant skills and experience to carry out the audit for:

  • Datacenter Design and Performance
  • Security Solutions and Policies
  • Operation and Maintenance Processes
  • Network Design and Performance
  • IT Infrastructure Assessment

    IT assessment help Optimize IT resources through proper gauging of its strengths and weaknesses and help in right sizing, protection, effective utilization, scalability, stability, security, resilience, utilization of the right technology and achieve improved efficiency, performance and uptime.

    An IT audit is to evaluate the system's internal control design and effectiveness against relevant standards and best practices. This includes but is not limited to, design, implementation, performance, efficiency, security protocols and IT governance or oversight. Installing controls are necessary but not sufficient to provide adequate security. Periodic review of the infrastructure and the processes is mandatory to ensure compliance to these controls.

    Level - 1 : Progressive and proactive monitoring.
    Level - 2: High Availability with preventive mechanism & technics
    Level - 3: Optimization, standardization & Consolidation
    Level - 4: Advanced Visibility & Prompt Service
    Level - 5: Scalable, Structured, Quantitative & Qualitative Service Delivery.

    IT Assurance Services

    Assurance is the process of getting the right information to the right people at the right time with Information Risk Management, Trust Management, Resilience, appropriate Architecture, system safety, and security. Our professionals provide independent, pragmatic advice and advanced technology capabilities to help you proactively and reactively manage your technology risks and use the data to its full potential. Our Information Assurance services help customers secure their informations with 5 main aspect of security namely Integrity, Availability, Authentication, Confidentiality, Nonrepudiation.

    We can help provide high levels of assurance and insights in respect of your technology, including:

  • IT Data privacy and protection services.
  • IT infrastructure internal and external audit services.
  • IT infrastructure assessment and benchmarking services.
  • IT infrastructure certification services.
  • IT infrastructure security and business resilience services.